Business Process Management (BPM) is a systematic approach focused on improving the efficiency and effectiveness of processes within an organization. It involves designing, documenting, implementing, monitoring, and enhancing processes that support the achievement of the company’s goals.

The primary goal of Business Process Management is to streamline operational processes to ensure smoother workflow, leading to reduced costs, improved quality of products or services, and increased customer satisfaction.

Business Process Management includes several key stages:

1. Process Identification and Design: Understanding and documenting current processes, then redesigning them for improvement.

2. Implementation: Applying the designed processes using specialized techniques and tools, such as BPM systems.

3. Monitoring and Analysis: Tracking process performance using Key Performance Indicators (KPIs) and analyzing data to identify gaps or opportunities for improvement.

4. Continuous Improvement: Implementing changes based on analysis to ensure ongoing process enhancement.

Business Process Management relies on collaboration between different departments and uses digital tools to enhance transparency and control over processes. It is a crucial component of achieving digital transformation and fostering innovation within organizations.